Refund policy

For Styling Services:

As a provider of personalised virtual styling services and digital styling content, we take pride in delivering tailored fashion advice, curated looks, and style boards crafted specifically for each client. Due to the nature of these services, please read our return and refund policy carefully before booking.

All styling orders are non-refundable and non-returnable once the styling process has commenced and digital content has been delivered. 

This is because each service is:

• Custom-tailored to individual needs and events

• Delivered in a digital format, making it non-returnable

• Based on time, effort, and expertise already invested

For Clothing Orders:

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.

Returns:

• Items can be returned within 30 days of delivery for a full refund or store credit.

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Final sale items, accessories, and undergarments are non-returnable.

How to Return:

• Contact us at [your email] with your order number and reason for return.

• Once approved, we’ll provide you with return instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

• Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your return.

• If the item is not returned in its original condition, a partial refund may be issued.

 

📩 Contact Us

If you have any questions about this policy or would like to request a refund under exceptional circumstances, please email us at:

📧 info@mkmthestylist.com